Privacy Policy

Last Updated: 20/03/2025

Welcome to Riverview HC Pharmacy ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website (riverviewhcpharmacy.co.uk). By using our website, you agree to the terms of this policy.

1. Information We Collect

We collect and process the following types of personal data:

  • Personal Information You Provide: When you fill out forms on our website (such as contact forms or prescription requests), we may collect your name, email address, phone number, and any other details you provide.
  • Automatically Collected Data: We use Google Analytics (GA) to collect information about your device, browsing activity, IP address, and interactions with our site. This helps us improve our services.
  • Cookies and Tracking Technologies: We use cookies to enhance user experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and improve our website services.
  • To respond to your inquiries and process any requests you submit.
  • To analyze website traffic and improve user experience.
  • To comply with legal obligations.

3. How We Share Your Information

We do not sell your personal data. However, we may share it with:

  • Service Providers: Third-party providers that help us operate our website, such as Google Analytics.
  • Legal Authorities: When required by law or to protect our rights.

4. Data Retention

We only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Rights

Under UK data protection laws, you have the right to:

  • Access, update, or delete your personal data.
  • Withdraw consent for data processing (where applicable).
  • Object to data processing or request restriction.
  • Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated.

To exercise your rights, please contact us at info@riverviewhcpharmacy.co.uk.

6. Data Security

We implement appropriate technical and organizational measures to protect your data. However, no method of online transmission is 100% secure.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Riverview HC Pharmacy
Borough Rd, Sunderland, SR1 2HJ
Email: info@riverviewhcpharmacy.co.uk
Phone: 0191 567 2560